Perspectives, Skills, & Tips for De-Escalation
Mastering the art of de-escalation is essential for maintaining safety, building trust, and responding with professionalism in challenging situations. This engaging and interactive course led by Carl Hetler with the City of South Bend, provides a practical framework for diffusing volatile moments before they escalate.
DATE: Friday, May 16th, 2026
TIME: 10 a.m. – 12 p.m. EST
LOCATION: Community Learning Center, 437 N. Niles Ave., South Bend, IN 46617
CONTACT: info@mhamichiana.org for more information
Topics explored:
- Develop a deeper understanding of trauma and the many reasons people may experience it
- Strengthen empathy and compassion in high-stress interactions
- Learn practical verbal and non-verbal strategies to calm others—and yourself
- Participate in role-play scenarios to build confidence and skill
- Ask questions and collaborate on real-life challenges and difficult situations
About the Speaker: Carl Hetler serves as the Coordinator of Homeless Outreach for the City of South Bend. A pastor for the past 16 years, Carl has spent the last three years working to build a more caring and connected community for individuals experiencing homelessness, as well as the agencies that support them. His work focuses on housing, mental health, and substance use services.
To learn more about the Asesoramiento Gratuito, click HERE!
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